Sample-related questions, report disputes, or new-account inquiries — here's how to reach us.
Charter Bioanalytics, LLC
Santa Fe, New Mexico · USA
Our shipping address is not publicly listed. Approved clients receive the receiving address as part of the Submission Authorization process. See Sample Submission for how to request authorization.
| Monday – Friday | 8:00 AM – 5:00 PM MT |
| Saturday – Sunday | Closed |
| Sample receiving cutoff | 3:00 PM MT for same-day log-in |
| Federal holidays | Closed |
| General inquiries & submissions | hello@ |
| Report support & quality disputes | support@ |
| Press & media | press@ |
Wholesale and volume inquiries, privacy questions, and legal questions all route through hello@ or support@ — we'll forward to the right person inside Charter.
By email only.
Charter does not staff a public phone line. All inquiries, support requests, and quality questions are handled by email — this lets us route every request to the right reviewer and keeps a written record on file. Most replies are within one business day.
Have your Verify ID ready when contacting support — it speeds up lookup significantly. If you can't find your Verify ID, the original submission email contains it.